The Department of Employment and Labour Compensation Fund says it has introduced a new system in an effort to improve service delivery in the processing of medical claims.
“The CF’s role is to provide for compensation for disablement caused by the occupational injuries or diseases sustained or contracted by employees in the course of their employment, or for death resulting from such injuries or diseases; and to provide for matters connected therewith,” explains Teboho Thejane, Departmental Spokesperson.
“In an effort to facilitate easy access for claimants particularly the injured workers, the Fund has replaced the old system (UMEHLUKO), and introduced a new one called (COMPEASY).
“COMPEASY was launched on 11 October 2019, and has processed in excess of hundred and twenty thousand (120 000) medical claims and over eight thousand (8 000) claims registration.”
Thenjane said that because it is a new system, which is meant to address fraudulent and invalid claims, it is experiencing few challenges which includes:
- Some users who are struggling to access the new system;
- Migration and cleaning of data from the old to new system;
- General network down time experienced by external users.
“Noting that the Fund has received some complaints and frustrations from clients, we are continuing with the following :
- Providing training to stakeholders as we have been since 2019;
- Supporting stakeholders in accessing the new system and;
- Using feedback from users to continue improving user experience. “
“All our clients are encouraged to access All user manuals which are available on the department’s website (www.labour.gov.za). Lastly, we encourage all our stakeholders who are experiencing challenges with the system to contact us at: Compeasysupport@labour.gov.za, all COMPEASY manuals can be accessed through http:www.labour.gov.za/compeasy-manuals.”