Beyond the Hype: How AI Is Quietly Reshaping Customer Experience
May 28, 2026
By Jason Lock, VP, Service Delivery, of Concentrix South Africa As the country leader for Concentrix in South Africa, I see every day the growing
Tag: AI
From AI to capital expenditure reality: Hotel & Hospitality Expo Africa 2026 brings procurement-ready tech to Africa’s hospitality sector
May 18, 2026
Hotels across the world are investing billions in digital infrastructure, and African operators are leading the way. African hotel chains lead global artificial intelligence (AI)
AI Arrives in the Supply Function: What South African Organisations Must Prepare for in 2026
May 15, 2026
South African procurement and supply chain functions are at a turning point, as artificial intelligence (AI) shifts from experimentation to embedded business infrastructure globally. Recent
From Safe to Exposed: How AI is redrawing the map of work
April 15, 2026
More than three years after the launch of ChatGPT, the impact of artificial intelligence (AI) on employment remains largely invisible in aggregate statistics. However, it
The AI shift: Mapping South Africa’s growing AI skills economy
April 13, 2026
Pnet, South Africa’s leading online recruitment platform, has released the Pnet Job Market Trends Report for March, including an analysis of how artificial intelligence (AI) skills
Business AI in 2026: execution, not experimentation, will define success
March 31, 2026
by Nazia Pillay, Managing Director at SAP By 2026, artificial intelligence will no longer be judged by its promise, but by its impact. For much
AI, LEADERSHIP & HIGH-PERFORMING TEAMS: A MASTERCLASS FOR FOUNDERS AND SENIOR DECISION-MAKERS IN DURBAN
March 17, 2026
A workshop with fellow scale-up founders, led by best-selling author Jason Goldberg to get the skills and knowledge needed to scale your business. Are you
AI as a Data-Driven Negotiation Tool
February 24, 2026
By Anastacia Willemse | SchoemanLaw Inc AI tools enable parties to make more informed and efficient decisions. By processing large volumes of past contracts, AI
77% Surge in Demand for AI Skills in South Africa in just 12 months
September 12, 2025
Artificial intelligence (AI) skills are in high demand in the South African job market, with the demand in advertised roles requiring AI expertise increasing by
AI’s Transformation of Traditional Retail Trade and The Need for Accurate Data
August 15, 2025
Artificial intelligence (AI) is no longer just the domain of modern trade and e-commerce giants, it’s making deep inroads into the traditional retail trade, a